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From Annual Report 2023

Customer satisfaction soars

Thanks to a strong rebound in Canada, our North America Net Promotor Score rose to a new high of 60.

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From Annual Report 2023

Efficient modelling for roof drainage systems

Our Akasison rooftop siphonic drainage system is now Building Information Modelling (BIM) compliant thanks to software we’ve developed in The Netherlands. It allows customers to plan projects precisely from design, through workflow planning, to ordering and invoicing.

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From Annual Report 2023

Simplifying valve selection for customers

The Aliaxis Valve Configurator is a user-friendly online tool to help industrial customers select the right valve from our FIP range. Integrated with our CRM platform, it boosts customer interaction making it simpler to select solutions and generate quotes.

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From Annual Report 2023

A customer-centric approach to stock replenishment

In Australia, we’ve introduced Philmac’s award-winning automated stock replenishment system, reducing workload and working capital costs. Giving customers a much better view of the stock we hold, it’s been dubbed a “great and replicable case of customer intimacy”.

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From Annual Report 2023

Fostering collaborative research and co-creation

Our Research hubs are leading our efforts to collaborate openly with customers and key partners.

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From Annual Report 2022

Bringing customers the benefits of mixed reality

Ashirvad is using a new mixed reality solution to demonstrate Sewage Treatment Plant technologies to customers. The system, which uses Microsoft Hololens headsets, allows users to access 3D models of their project and get online help from our teams, while still being hands-free to operate systems.

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From Annual Report 2022

Customer intimacy is key

Our success is built on great relationships with customers. Here’s what some of them say.

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From Annual Report 2022

Spain – working with customers to build a real e-commerce solution

We’re transforming how we sell to customers with a new, e-commerce platform, designed in collaboration with our valued distributors. The portal, realised in just one year, will improve the buying experience, free up our sales and customer teams and can easily be applied across other Aliaxis markets.

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From Annual Report 2022

France unveils first products using bio-attributed PVC

Working closely with customers and our Paris Research Hub, Nicoll has launched the first eco-products using bio resin.

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Evolving with a view to meeting customer needs

28/10/2020

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