We’re thrilled to share that our Net Promoter Score (NPS) has climbed to 51 this year, up from 49 in 2023, and a continued improvement on the impressive increase we had last year. This score places us among the best-in-class players in our industry!
NPWhat now?
For those unfamiliar, NPS measures customer loyalty by asking a simple question: “How likely are you to recommend us to a friend or colleague?” Scores range from -100 to 100, with anything above 50 considered excellent—and we’re proud to stand among the best in our industry.
Why the jump?
At Aliaxis, we’re all about collaborating with our clients. From innovating new solutions for specified projects, to delivering top-tier reliable products from brands that have a proven track record, we’re focused on solving problems, and bringing solutions. Add in our commitment to listening to feedback and staying customer focussed, and you’ve got a recipe for stronger relationships—and better results.
Our rising NPS sets us apart in the construction and manufacturing space, where the average scores tend to lag behind.
Thank you and challenge accepted!
Its humbling and motivating that our customers have rated us so highly and we are already thinking of new ways to delight and rise to the challenge of keeping our upward momentum going.