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From Annual Report 2023

Customer satisfaction levels accelerate

Our customer satisfaction ratings, measured by the Net Promoter Score (NPS), which tracks how likely customers are to recommend us, climbed to an all-time high of 68 in 2023, compared with 59 the year before.

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From Annual Report 2023

Middletown Distribution Centre boosts customer service

Our new distribution centre in Middletown, Pennsylvania, will allow us to serve our customers in the northeast US more efficiently in an area currently served by other centres in North Carolina, Ohio, and Canada. It’s our 16th DC investment in four years.

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From Annual Report 2023

Recognition from our customer, Nedco

IPEX was singled out for Operational & Sustainable Excellence in customer partnership awards run by the electrical and datacom distributor, Nedco, part of the Rexel Group, who said: “What makes IPEX a great partner is the value of the brand, their dedication to customer satisfaction and most of all their knowledgeable staff that are a pleasure to work with.”

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From Annual Report 2023

Customer satisfaction soars

Thanks to a strong rebound in Canada, our North America Net Promotor Score rose to a new high of 60.

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From Annual Report 2023

Efficient modelling for roof drainage systems

Our Akasison rooftop siphonic drainage system is now Building Information Modelling (BIM) compliant thanks to software we’ve developed in The Netherlands. It allows customers to plan projects precisely from design, through workflow planning, to ordering and invoicing.

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From Annual Report 2023

Simplifying valve selection for customers

The Aliaxis Valve Configurator is a user-friendly online tool to help industrial customers select the right valve from our FIP range. Integrated with our CRM platform, it boosts customer interaction making it simpler to select solutions and generate quotes.

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From Annual Report 2023

A customer-centric approach to stock replenishment

In Australia, we’ve introduced Philmac’s award-winning automated stock replenishment system, reducing workload and working capital costs. Giving customers a much better view of the stock we hold, it’s been dubbed a “great and replicable case of customer intimacy”.

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From Annual Report 2023

Fostering collaborative research and co-creation

Our Research hubs are leading our efforts to collaborate openly with customers and key partners.

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From Annual Report 2022

Bringing customers the benefits of mixed reality

Ashirvad is using a new mixed reality solution to demonstrate Sewage Treatment Plant technologies to customers. The system, which uses Microsoft Hololens headsets, allows users to access 3D models of their project and get online help from our teams, while still being hands-free to operate systems.

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From Annual Report 2022

Customer intimacy is key

Our success is built on great relationships with customers. Here’s what some of them say.

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From Annual Report 2022

Spain – working with customers to build a real e-commerce solution

We’re transforming how we sell to customers with a new, e-commerce platform, designed in collaboration with our valued distributors. The portal, realised in just one year, will improve the buying experience, free up our sales and customer teams and can easily be applied across other Aliaxis markets.

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From Annual Report 2022

France unveils first products using bio-attributed PVC

Working closely with customers and our Paris Research Hub, Nicoll has launched the first eco-products using bio resin.

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